At ZoraPick, we want you to have a smooth shopping experience. Please read this Refund & Return Policy before placing an order.

1. Return Eligibility

You may request a return or replacement if:

You received a damaged product

You received the wrong product

The product is missing from your order

The product is significantly different from its description

The product has a verified manufacturing defect

To be eligible, the product must be unused, in its original condition, and returned with original packaging, tags, accessories, and invoice where applicable.

2. Return Request Time

You must contact us within 24 hours of delivery to request a return, replacement, or report a problem.

Please share your order number, clear photos or video of the product and packaging, and a short description of the issue.

3. Non-Returnable Items

The following items may not be eligible for return or refund:

Products damaged after delivery due to misuse or improper handling

Used, altered, washed, or incomplete products

Products without original packaging, tags, or accessories

Personal-care, beauty, hygiene, or customised items, unless damaged or incorrect

Products marked as non-returnable on the product page

Products damaged during return shipping due to improper packing by the customer

4. Return Review

After receiving your request, ZoraPick will review the details. We may ask for additional photos, videos, or information.

If the return is approved, we will arrange return pickup where available or guide you through the return process.

5. Replacement

If a replacement product is available, we may offer a replacement instead of a refund. If the replacement is unavailable, a refund may be issued after approval.

6. Refunds

Approved refunds will be processed after the returned product is received and checked, or after the issue is verified by ZoraPick.

Refunds will be made to the original payment method whenever possible.

For Cash on Delivery orders, we may request bank account, UPI, or other payment details to process the refund.

Refund processing may take 5–7 business days after approval. The actual time may vary depending on your bank or payment provider.

7. Cancellation Before Dispatch

You may request cancellation before your order is packed or dispatched. Once an order is dispatched or out for delivery, cancellation may not be possible.

If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method.

8. Delivery Charges

Delivery charges are generally non-refundable unless:

ZoraPick delivered the wrong product

The product was damaged before delivery

The product had a verified defect

The order was cancelled by ZoraPick after payment

9. Contact Us

For a return, replacement, or refund request, please contact us:

ZoraPick
Bhanga Bazar, Sribhumi, Assam, India
Email: support@zorapick.com