This Payment Policy explains the payment methods, payment process, and related rules for orders placed on ZoraPick.

1. Available Payment Methods

The payment methods available for your order will be displayed during checkout. Depending on your location and order, ZoraPick may offer:

Cash on Delivery (COD)

UPI

Online payment methods provided through an authorised payment service provider

Available payment options may change based on product, order value, location, and operational requirements.

2. Cash on Delivery

Cash on Delivery is available only for selected products and service areas.

For COD orders:

Please pay the exact payable amount at the time of delivery.

Our delivery staff may request order verification before handing over the product.

ZoraPick may limit or refuse COD for certain orders, locations, or customers.

Repeated refusal of COD orders may affect future COD availability.

3. Online Payments

For online payments, you will be redirected to the payment method or payment service available at checkout.

ZoraPick does not store your complete card, UPI PIN, bank-account password, or other sensitive payment credentials. Please never share your OTP, UPI PIN, card PIN, or password with anyone.

4. Payment Confirmation

An order will be confirmed after successful payment authorisation or when a COD order is accepted.

If an online payment is successful but the order is not confirmed, please contact us with:

Order number

Payment reference or transaction ID

Date and time of payment

Amount paid

We will review the payment and assist you.

5. Failed or Pending Payments

If a payment fails, is pending, or the amount is deducted but the order is not created, please wait for confirmation from your bank or payment provider.

If the amount is deducted and the order is not confirmed, the amount may be automatically reversed by the bank or payment provider. If it is not reversed, please contact ZoraPick for support.

6. Pricing and Billing

All product prices and applicable delivery charges will be shown before you place the order.

Prices, offers, and delivery charges may change without prior notice. However, once an order is successfully placed, the payable amount shown in the order confirmation will apply, except in cases of a clear pricing or technical error.

7. Refunds

Refunds for cancelled, returned, damaged, incorrect, or unavailable products will be processed according to our Refund & Return Policy.

Approved refunds are generally processed to the original payment method. For COD orders, we may request your bank account or UPI details to process the refund.

8. Fraud Prevention

ZoraPick may verify, cancel, or refuse any order where we suspect unauthorised payment, incorrect information, misuse, or fraudulent activity.

9. Contact Us

For payment-related questions, please contact us:

ZoraPick
Bhanga Bazar, Sribhumi, Assam, India
Email: support@zorapick.com