Welcome to ZoraPick. By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully.

1. About ZoraPick

ZoraPick is an online shopping platform serving customers with selected products and local delivery services. Our service area, delivery availability, and product availability may change from time to time.

2. Eligibility

You must provide accurate and complete information when placing an order. If you are under 18 years of age, you should use ZoraPick with the involvement of a parent or legal guardian.

3. Products and Prices

We make reasonable efforts to display product information, images, prices, and availability accurately. However:

Product images may vary slightly from the actual product.

Prices and offers may change without prior notice.

A product may become unavailable after an order is placed.

We may correct pricing, description, or listing errors when necessary.

4. Orders

When you place an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order.

ZoraPick may cancel or refuse an order if:

Product stock is unavailable

Payment cannot be verified

The delivery address is outside our service area

The order contains incorrect or suspicious information

There is a pricing or technical error

If payment has already been received for a cancelled order, the refund will be processed according to our Refund & Return Policy.

5. Payments

Available payment methods will be shown during checkout. You agree to provide correct payment details and authorise the applicable payment for your order.

For Cash on Delivery orders, payment must be made at the time of delivery. We may limit or refuse Cash on Delivery for selected orders, products, locations, or customers.

6. Delivery

Delivery availability depends on location, store hours, product availability, weather, traffic, and operational conditions.

Any delivery time shown on the website is an estimate and not a guaranteed delivery time. We will make reasonable efforts to deliver your order within the stated or selected time.

Please ensure that your mobile number and delivery address are correct. If we cannot contact you or deliver to the provided address, the order may be delayed, cancelled, or returned.

7. Cancellation

You may request cancellation before the order is packed or dispatched. Once an order is dispatched or out for delivery, cancellation may not be possible.

ZoraPick reserves the right to cancel an order when required for operational, legal, safety, or fraud-prevention reasons.

8. Returns and Refunds

Returns, replacements, and refunds are governed by our Refund & Return Policy. Certain products may not be eligible for return due to hygiene, usage, damage, or product-specific conditions.

9. Customer Responsibilities

You agree not to:

Use the website for unlawful or fraudulent purposes

Provide false or misleading information

Interfere with website security or functionality

Misuse promotions, discount codes, or payment methods

Harass delivery staff, customer-support staff, or other users

10. Intellectual Property

All content on ZoraPick, including the logo, text, product images, graphics, website design, and other materials, belongs to ZoraPick or its respective owners. You may not copy, reproduce, or use them without permission.

11. Limitation of Liability

ZoraPick will make reasonable efforts to provide accurate information and reliable service. However, we are not liable for indirect losses, delays, technical issues, or events beyond our reasonable control.

Nothing in these Terms limits rights that cannot be excluded under applicable law.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

For questions about these Terms & Conditions, please contact us:

ZoraPick
Bhanga Bazar, Sribhumi, Assam, India
Email: support@zorapick.com